Ken Hom Warranty
WARRANTY INFO
DKB Household is confident that our products are manufactured to the highest quality.
GUARANTEES
DKB Household warrants Carbon Steel Woks for 10 years, Non-Stick Aluminum Woks for 5 years and Non-Stick Carbon Steel Wok’s for 2 years, with normal use. Please be sure to take care in seasoning, cleaning and storing your Wok properly to prevent rust from forming.
Because DKB Household cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to products that were purchased from DKB Household or a DKB Household authorized seller in the United States, unless otherwise prohibited by law. DKB Household reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.
To fill out a warranty request, click here.
Please upload pictures of your product and an image of your sales receipt to show proof of purchase. Without proof of purchase your warranty claim may be denied.
*In the event the item has been discontinued, we will send a similar item or issue a gift card to be used on our website for the manufacture’s retail value.
To fill out a warranty request, click here.
*If we determine your item is covered under warranty we may request the item be returned to our facility. If the item must be returned to our facility the consumer is responsible for shipping cost to our facility.
Please note, This form is for use by consumers currently in the U.S. If you are located outside of the U.S. please click here to locate a distributor in your country.